Community Supervision

Almost every pretrial, probation and/or parole supervisor are overwhelmed with overloaded caseloads, some of which are assigned upwards of 150-200 cases. Administrative tasks, commuting, and check-ins take up straining amounts of time and often leads to unattended caseloads of low-risk and high-risk individuals. New technology is being developed to help with these inefficiencies and allowing supervisors to allocate their time and resources appropriately and timely. Technology is the new paper when it comes to keeping organized, case management and enhancing resource allocation, caseload optimization and operational efficiency. 

TRACKtech has created and developed an evidence-based, data-driven, mobile platform that offers comprehensive rehabilitation and compliance monitoring capabilities. Our solution enhances communication, monitors risks and provides an approach to enhance recovery and support reentry requirements within the criminal justice industry. Addressing a wide range of supervised individuals’ needs, from healthcare to those of the justice-involved, the platform integrates community-based resources to enable successful rehabilitation, reentry, and increased public safety.

TRACKcase has been proven to increase officer workload efficiency and capacity. Officers can see their entire caseload on one dashboard, highlighting which clients/program members are in compliance and which ones are not. This simple notification helps the officer know where their attention is needed most at the time. Officers can meet with three times as many clients in any given day by leveraging teleconferencing verses travelling to each individual’s home or having those clients/program members report in person.  Mass check-ins allow an officer to request a check-in from each client/program member on their caseload simultaneously. Out of compliance check-ins will result in a notification to the officer, without the officer having to sort through their entire caseload providing an operational efficiency. In addition, virtual meetings eliminate the wait times for clients in the probation office and reduce the likelihood of them interacting with non-associates or the introduction to new negative influences or peers. For officers, another benefit to video teleconferencing is the increase of safety and a decrease in the potential COVID-19 exposure.

TRACKtech’s platform, includes a broad spectrum of data and workflow automation, enables officers and agencies to implement individualized and responsive case plans, connecting clients/program members to prosocial, community-based resources, meeting criminogenic needs and reducing the likelihood of recidivism. We can overlay Risk-Need-Responsivity (RNR) principles and determine through assessments what an offender’s risk is and meet their needs based on behavioral health supports.  Our platform was built in consultation with behavioral health professionals to enable whole-person rehabilitative support while providing compliance assessment services for individuals in the process of re-entering society.  In addition, we equip re-entry teams with numerous tools to more effectively monitor and verify an individual’s progress. Rehabilitation and community-based resources are crucial when it comes to a person feeling supported and reintegrating into society. Technology is proving to be useful and helpful to both supervisors and clients, as it provides resources, rehabilitation, efficiency and caseload optimization for all involved.


Emotional and Behavioral Disorders

The National Alliance on Mental Illness (NAMI) put together a presentation on the use of Behavioral Health Applications. It is estimated that there are currently over 10,000 mental health related applications that people can download and make use of. However, not all are reliable or trustworthy when it comes to supporting people. Many lack guidance from the FDA and are not HIPAA compliant. Because of this, a high percentage of the applications expose or sell personal health data that they receive through the app’s users. This data is taken with or without the consent of users and sold to third parties. In an analysis study done by Patsakis C. Security and Privacy, only 50% of apps shared data securely and 80% shared health-related data to third parties. As well as sharing private data, many applications are not tightly regulated and make false claims about their effectiveness. This affects all people relying on them to have resources and a network to turn to when struggling with mental health stability, especially during these  pandemic winter months.

NAMI provided assessment criteria that we at TRACKtech find compelling and informative when seeking a behavioral health application. The top five priorities to keep in mind when looking for behavioral health applications are security, privacy, effectiveness, usability and data sharing with external parties related to you such as physicians or family members. We also personally recommend that the application is user friendly and easy to navigate. This allows for you to browse and customize all resources to best suit you, as well as ensuring the application is engaging and providing for your necessities. Additionally, make sure it is HIPAA compliant and stores data securely to avoid using one that is seeking to make a profit by selling user data.

An additional resource funded by the Argosy Foundation is, which provides a customizable search engine for applications related to behavioral health. Individual preferences and your values are important when looking for an application to trust and use every day. We trust this resource to provide engaging and effective mental health resources for people to use every day. Remember – you are not alone.


Community Supervision

Electronic supervision of individuals on probation and parole has been a very widespread and acceptable form of monitoring. With COVID-19 running rampant, facilities are scrambling for ways to reduce jail and prison overcrowding to keep inmates and staff members safe. There are now twice as many people under community supervision than are incarcerated in the U.S.

An article was published highlighting the difficulties of resources allocated for probation and parole. Many individuals are given probation sentences or being released on parole to mitigate the spread of COVID-19. These two forms of release serve as alternatives to prison sentences with over 4.5 million people in the U.S. being supervised in the community, compared to 2.2 million being incarcerated in 2016. The numbers have only continued to rise since then. However, with this many people being supervised and probation and parole officers being limited, the extent of time spent with individuals is slim and can lead to re-incarceration. Recidivism is high for individuals who do not feel supported or given access to imperative resources when rehabilitating and entering society again. Probation and parole officers do their best to meet the needs of each individual they are in charge of but are stripped for time and resources when it comes to treating them with the same amount of support and focus.

TRACKtech understands the difficulty officers face when it comes to having too many caseloads to handle. That is why we have designed a fully integrated community supervision platform that allows officers to have more time within their large caseloads but also provides them with more resources and support to give individuals. Our TRACKphone allows supervision officers the ability to remotely check in with program members through biometric identification and videoconferencing. Geofencing capabilities are built into the phone and alerts are sent to officers when individuals are non-compliant or in violation of geoparameters. TRACKphone also has built in resources and programs for members to take advantage of and feel supported. This ultimately reduces recidivism and provides officers with more time to check in with program members to make sure they are able to rehabilitate into society.


Public Safety

The Marcus Harris Foundation posted about children of incarcerated parents needing support now more than ever. COVID-19 continues to turn the lives of families, especially those incarcerated, upside down. Children with parents who are incarcerated already suffer from lack of resources and recognition but even more so now. The children are not the ones at fault for being incarcerated but continue to feel the full effect and problems that come with incarceration of a parent. These children miss out on celebrating major milestones with their parents and now with COVID-19 affecting visiting hours and interactions with family members in prison, children are suffering even more. They are unable to visit or talk to their parents and continually worry about whether they are okay and safe.

Children may not understand the direct issues and problems that come with COVID-19, but they certainly can sense the stress it is putting on their loved ones. Facilities are being shut down, there is a concern for lack of equipment and testing in jails and prisons, early releases of individuals and movements of criminal justice reform that are causing riots and distress. An organization, Our Children’s Place (OCP), is encouraging communities to consider what they can do to support children whose parents are incarcerated. Professionals are able to check in with children and see how they are doing, while providing materials and resources such as books and tool kits online for youth. The resources are made for the children but also provide information for their caregivers and family members about access to food, books and other types of distribution efforts for children with incarcerated parents.

Children are the next generation of the world and need to be supported and cared for by all to show them the endless possibilities that still exist, even if they have parents who struggle. Learn more about how you can help in a time of need by visiting Our Children’s Place website linked above.


Emotional and Behavioral Disorders

The coronavirus crisis has already taken a toll on an individual’s mental health and addictions. While being self-quarantined, we encourage you to stick to your recovery plan with the help of online resources, including the following.

Recovery Dharma Online organizes daily meetings accessible via computer, smartphone, or dial-in. Together we meditate, study Buddhist teachings, and support each other on our paths to sobriety and peace.

Your guide to alcoholism drug addictions help and information. is a community of over 168,000 recovering alcoholics, recovering addicts, recovering co-dependents and their friends, family and loved ones.

In The Rooms hosts over 130 live video meetings every week for AA, NA, SAA, CPA, ACA and CODA.

ANXIETY – 7 science-based strategies to cope with coronavirus anxiety.

DOMESTIC VIOLENCE – Create a safety plan.

John Hopkins University has a COVID-19 Resource Center to help answer all your coronavirus questions.

What is Social Distancing and How Can it Slow the Spread of COVID-19

The Best Ways to Protect Yourself