Community Supervision

Community supervision, such as probation and parole, is beneficial in lowering the fiscal impact of prisons and reducing overcrowding while helping people reintegrate into society. While community supervision has been considered an effective way to tackle prison populations, new data shows that parole and probation might be having adverse effects. A concerning reality of the probation and parole violations effects on prison populations has been discovered in a new analysis provided by The Council of State Governments (CSG) Justice Center. These numbers are taken from corrections and community supervision leaders in 50 states and develops the first thorough look into the effects of these violations.

In 2017 there were a total of 590,234 admissions, 45% of which were due to technical violations or new offenses of probation or parole. A technical violation is misconduct by a person under supervision that by itself is not considered a criminal offense and usually does not result in an arrest. These include failing to report for an appointment with a supervision officer, failing a drug test, missing a curfew, contacting a victim, or lack of employment. Technical violations are responsible for nearly 1/4 of all state prison admissions, which can result in very hefty fees. Nearly 280,000 people are incarcerated on any given day in result of a supervision violation, costing states over $9.3 billion annually.

TRACKTech™ is working to reduce these violations by making it easier for supervisors and offenders to better communicate and avoid technical violations. Our products help with the rehabilitative process and making sure program members do not violate their parameters, continually check-in remotely with officers through biometric verification and have the ability to video conference with supervisors. They are constantly sent calendar reminders for appointments, court dates, meetings with supervisors and various other needs to alleviate the excuse of forgetting or not knowing the offender had them scheduled. Rehabilitative support is provided in an array of assessments and can suggest targeted therapeutic materials to the program member, while also aiding with obtaining employment and attending community groups. With TRACktech, supervisors can keep their program members under better supervision and reduce the risk of them receiving technical violations for controllable reasons.


Press Release

Dr. Lacey Berumen Appointed to Participate in Behavioral Health Task Force
A Voice to Represent Behavioral Needs of Coloradans


[DENVER, CO, July 1st, 2019—] Dr. Lacey Berumen, PhD, has been appointed by Governor Jared Polis and the Colorado Department of Human Services to participate in the Behavioral Health Task Force and serve on the Long-Term Competency subcommittee. This committee strives to develop recommendations that align with the Colorado Department of Human Services and ensure that all Coloradans experiencing behavioral health needs are able to obtain an education, find and keep housing, acquire job skills, find and keep gainful employment, raise a family, stay of the criminal justice system and live productive, happy lives. Participating in this subcommittee is a great honor and commitment that Dr. Berumen is proud to be invited to and a part of.

Dr. Berumen, PhD, LAC, MNM, ADS, is the Director of Behavioral Science for TRACKtech, LLC., an offender tracking and rehabilitation company, and an Adjunct Faculty member at The University of Phoenix-College of Social Sciences. She is a passionate researcher and therapist.

Dr. Berumen has had an extensive career in behavioral health, spanning 25 years, both nationally and internationally. She recently completed serving six years as a National Board Member for the National Alliance on Mental Illness. She has held previous appointments to the Behavioral Health Planning and Advisory Council; The Behavioral Health Transformation Council, Civil Commitment Taskforce; Colorado Commission on Juvenile Justice Committee; Colorado Medicaid Advisory Council. Dr. Berumen has completed numerous presentations and publications and her master’s research focused on Recidivism within the Colorado Department of Corrections. Her doctoral research focused on Health Literacy and Medical Decision Making.

TRACKtech has created a comprehensive platform offering whole-person rehabilitation and monitoring services by way of a mobile phone or mobile app. The program fosters officer/program member collaboration by understanding and monitoring risks, needs and responsivity. The platform, which includes a broad spectrum of data and workflow automation, enables officers and agencies to implement individualized and responsive case plans, connecting supervised individuals to prosocial, community-based resources, meeting criminogenic needs and reducing the likelihood of recidivism.

Contact: Tara Reeb
Marketing & Communications Manager




Community Supervision

Visits between parolees and their probation officers have been an instrumental part of the criminal justice system. The goal has always been to promote rehabilitation while keeping the public safe. But is this worth the countless hours parole officers spend driving to see their clients while facing safety risks during curfew checks at night in rough neighborhoods?

Are unscheduled visits more effective? Is it more productive to have visits at home or the workplace? Are these extra lengths worth the immense caseload? With all these factors on the table, answers to these questions are critical. An insightful recent study gauged the effectiveness of these practices. The evaluation consisted of data analysis, examination of officer’s visit checklists, interviews and focus group discussions. Though the results were promising, they did not give sufficient answers to the underlying questions. It is increasingly difficult to evaluate a visit between a parolee and their officer. The results varied greatly between jurisdictions.

An online survey by the American Probation and Parole Association in accordance with community supervision authorities in Ohio and Minnesota was sent to corrections departments. An online survey was also sent to all 50 states in an attempt to get a firmer grasp on the struggles of parole meetings and their effectiveness on rehabilitation. Thankfully, field visits overall seemed to decrease recurrence. In Ohio, people who have been contacted in the field by their parole officer at least once have had a reduction of 47% in returning to prison within two years, and a decrease of 54% in returning to prison for the rest of their life.

Some of the other results from the survey between Ohio and Minnesota were concerning, however. Supervision officers stated that they preferred field contacts at the home of the offender, so that they can understand the client’s environment, but also liked visits at their place of employment as well. This was to ensure compliance with their work requirements and helps to avoid a client having to take time off work. Which is more effective? Which is less disruptive to a client’s life and routine? Unscheduled visits in Ohio were equally as effective as scheduled ones, while in Minnesota the unscheduled visits led to significant reductions in recidivism. Why such a drastic change?  In Ohio, evidence-based practices such as motivational interviews during field contacts were important for alleviating recurrence, but in Minnesota they had no impact.

There are many variables, but the results clearly show that field visits are a critical practice to reducing recidivism. More thorough programs that assist probationers and parolees while protecting the public is crucial. There are 9.3 million people on community supervision in the United States, and over 200 caseloads per officer. These numbers are overwhelming, and with the recent changes to mass incarceration, parole is becoming even more common. TRACKtech’s revolutionary app, TRACKphoneLite (TpL), has been proven to reduce caseloads for officers while streamlining critical visits. Stressful, time-consuming traveling and dangerous evening visits are a thing of the past for officers utilizing this application. With TpL’s video conferencing system, officers can be shown around the client’s home, look in their fridge, etc. while talking face to face with the client. The application also employs a check-in system, so clients can verify their location whenever requested by their officer, negating the need for curfew visits.

Visitation is not the only aspect of parole that this intuitive application assists with. It can also help to provide rehabilitative support and behavioral health assessments tailored to each specific client. TpL monitors compliance, tracks locations, and assists with remote meetings while ensuring that the public is safe. All of the information gathered is sent to TRACKcase, lessening the strain on an officer’s caseload immensely. TRACKtech’s platform enhances the capabilities of officials and agencies in implementing individualized and responsive case plans with a more expansive spectrum of data and workflow automation, connecting program members (supervised individuals) to prosocial and communal resources, satisfying criminogenic needs, and reducing the chance of recidivism. Reaching out to those on probation and parole is imperative to increasing their chances of becoming a successful citizen of their community, and TRACKtech is here to help – one future at a time.


Justice Reform

Many do not consider the struggles a person faces when they are released from incarceration. They need a stable income to provide for their families, pursue their goals, and participate in their community. There are many challenges during the transition from incarceration to community; the search for a job is an important step forward. A nationally represented data set was released estimating the unemployment rate of the 5 million formerly incarcerated people living in the United States. The data demonstrated that this demographic is unemployed at a rate over 27% higher than any historical period in the United States, including the Great Depression. For those who do manage to find employment, it is usually a very unreliable and low-paying position.

Research shows that those histories in the criminal justice system want to work and that hiring them can be beneficial for both employers and the public. An analysis of IRS data by the Brookings Institution demonstrated the majority of those released who had obtained an income were well below the poverty line. Research from 1.3 million military enlistments show that those with a criminal record are promoted faster and to higher ranks than other enlistees, and they had the same rate of attrition as their peers without records. Formerly incarcerated citizens want to work, but with current laws and policies it is increasingly difficult for them to even be given the chance.

“Ban the Box” is an international campaign for ex-offenders and civil rights groups to remove the checkbox which asks whether candidates have a criminal record on job applications. With his signing of the ban the box legislation, Governor Jared Polis made Colorado the nation’s 12th state to join the movement. The bill will be effective September 2019 for any company that has 11 or more employees. Businesses with less employees will have until September of 2021 to enforce the bill, according to Rep. Leslie Herod (D-Denver).

The law will allow potential employees to be evaluated on their merit rather than immediately being taken out of the candidate pool. However, employers are allowed to ask if they have been arrested and run a background during the interview process. The new law will change the recruiting culture of Colorado, said Rob McGowen, owner of Denver-based Dai Kon sandwiches. He believes it will be harder for companies to immediately dismiss a potential employee. McGowen believes that it will put more importance on the person in the interview, rather than their history. “Really, it’s about the interview and how you present yourself.”


Success Stories

Four large counties make up one Colorado Judicial District that has utilized TRACKTech’s comprehensive platform to enhance public safety and improve lives through TRACKphoneLite (TpL). This intuitive app is installed on the mobile device of an offender which then provides a multitude of useful features, such as location tracking, video conferencing, behavioral health assessments, rehabilitative support and compliance monitoring.

The District has been using TRACKphoneLite primarily for relieving case load, streamlining check-ins and saving their Supervising Officers valuable time. The check-In feature has been recognized as being essential in saving time for both the program member and the supervising officer. “I believe it is saving time on curfew checks. I am able to send a location request and move on to the next one. I have one client that is on TRACKtech in lieu of GPS – she checks in frequently.”

Curfew visits are very common, and when an officer has many checks in a night, it can become exhausting, time consuming and even dangerous. “For me I’d love to use it for all my [program members] as it would save me a lot of time and keep me off the streets at night doing curfew checks. I want it for my entire caseload.”

It can be extremely problematic to keep track of an offender who travels regularly and TRACKphoneLite has made that so much easier. “I love the check in feature for people that I have had difficulty locating during home visits/employment checks and for those that move frequently or travel for work frequently. I feel like it is a great benefit to supervision.”

Video Conferencing has shown to be one of the most beneficial features of TRACKphoneLite for the Judicial District, as it completely negates the need for the offender to visit the office for an appointment, especially if there are extenuating circumstances that make attending very difficult.  “I had one client who could not report for an appointment.  Rather than reschedule, we had him complete a full appointment via video conference.  The appointment was very productive.  The client was engaged, and it saved time with rescheduling another appointment.  It was also helpful for the client who struggled with transportation.”

TRACKphoneLite is especially effective for juveniles, as using a cell phone has become almost essential to their lives. Going through the criminal justice system is not an easy process, and this application helps to ease them through it in a more familiar and comfortable way. “Yes, there is a benefit to the client. I think not only from the juvenile’s perspective but also from the parents and other people residing in the house because it’s less intrusive than late night home visits. I believe the juveniles like interacting on phones. Even with PO’s it’s more “natural” for them because this is just how they interact with people now. So, their demeanor is different on the video conferencing than in the office because I feel they are more relaxed. I think the check-ins are easy for them as well. It doesn’t interfere with whatever they are doing at that time as it’s a simple click.”

Supervising officers for these juveniles are seeing the benefit of this application as well. It has saved them countless hours and made them feel much more comfortable checking in on their members. “If it was my entire caseload it would do wonders. I could simply click my entire caseload in seconds where curfews can take hours and sometimes multiple evenings. The time period that it takes aside, the safety portion can’t be ignored. Bad things usually happen at night, having to do less evening trips because of this would mean less opportunities for ‘bad things’. Also, the video conferencing would be great for everyone. They don’t have a ride that day (which is a major thing with kids, since they can’t drive) no problem, just do it over video. They forget it (because kids don’t prioritize well) no problem – video conference. Having difficulty visiting them at home and can’t keep trying every week, no problem, just video conference.”

TRACKtech’s goal is to reduce recidivism rates and improve the lives of those in the criminal justice system, helping create functioning members of society. The TRACKphoneLite application is just one of many ways to increase success by accommodating to individual needs and lessening the workload of officers. Observe. Predict. Influence.


Emotional and Behavioral Disorders

A MetroHealth initiative that supports people who have serious mental health diagnoses and criminal convictions has been making strides to help people get their lives back and stay out of prison. The Wellness Reentry Assistance Program (WRAP), which began in 2013, identifies Cuyahoga County jail inmates exhibiting serious mental health conditions and provides them health care and support. It also provides addiction care for the 30-50% of inmates who are struggling with substance abuse. 

The free program is instrumental in ensuring inmates continue to receive the help they need through re-entry. Program members learn to fill out food stamp applications and social security paperwork, receive job training, and learn how to find housing. They also are informed on how to schedule and arrange transportation to a doctor’s appointment and have their prescriptions filled. Rashell Tallen, a WRAP nurse care coordinator, explains how devastating and confusing the world can be for someone who has just been released from jail. “I see it time and time again, it’s very overwhelming for these folks. They don’t know where to start. You walk out of jail and you might have lost your apartment and all your clothes and everything. You’re just standing there on the sidewalk. Our patients know that they can come here, that we have a plan.”

This program not only helps those who are currently incarcerated, but also those who have a criminal history. The program has improved the lives of nearly 900 people since 2013. The people participating in the program are usually low-level and nonviolent offenders. Between 2015 and 2018, 214 people participating in the program were arrested and jailed half as often as before they were in the program. 

WRAP costs between $200,000 and $300,000 annually, and has garnered support from the Woodruff Foundation, the U.S Department of Justice, and the Alcohol, Drug Addiction and Mental Health Services Board of Cuyahoga County. The program’s founder, Ewald Horwath, has had success with the program because they do not stigmatize their program members. “We don’t view our patients primarily as offenders, even though they are in jail. We’re approaching it from the standpoint of these are people who need treatment.” And their treatment is working.

One 38-year-old mother from Parma, Shannon Kuhn, attributes her regaining control of her life and getting sober to WRAP. She was approached about the program during a 2-month period at Cuyahoga County jail over a year ago – her first time being incarcerated. Since then, her charges have been dropped and she is awaiting expungement, all because of her participation in the program. She was homeless and staying with a friend, she had lost all hope. She had never received the kind of support that she got from the program before, and it overjoyed her. “They let me know that they were going to be there for me. They have been there for me for over a year now, every step of the way with anything I needed.” Thanks to this innovative program, she now has a home, a full time job, and a car. She can live her life with her daughter, sober and brimming with ambition.


Emotional and Behavioral Disorders, Recidivism

Behavioral health professionals say it’s important to address mental health issues – even more so for an incarcerated individual. Corina Fisher, a Psychologist at L.E Phillips Libertas Treatment Center in Chippewa Falls, WI, states that we desperately need better services in jail. Recidivism will not be reduced, and criminal behavior will not be stopped by just locking up offenders with mental health issues. These individuals need to be rehabilitated so that when released, they can become productive citizens of society.

Governor Tony Evers of Chippewa County, WI has made a recent budget proposal to expand services to inmates with mental health needs. His new proposal would improve a statewide program called “Oars”, or Opening Avenues to Reentry Success, which is aimed at providing mental health resources to prisoners considered to be at a high risk of reoffending.

The Chippewa County Jail can accommodate up to 200 inmates, with a daily average of 130. In that daily average, Sheriff Jim Kowalczyk says that they deal with both female and male inmates with some type of mental illness. He says that it can be a serious challenge for law enforcement as their resources for handling this group is limited. Unfortunately, that lack of mental health resources often eventually leads these inmates right back behind bars. Kowalczyk said that today he is witnessing more and more issues of mental health than when he first became sheriff more than a decade ago.

Over 300 prisoners participated in the Oars mental health program last year. This new budget proposal includes funding for an additional 225 prisoners and could greatly improve the chances of those with mental illness to get a head start on improving their lives and overcoming recidivism.


Community Supervision

The sheer multitude of technical innovation in the last century has transformed almost every aspect of contemporary life, from GPS and social networking to touch screen smart phones.  Society has moved on, why hasn’t compliance monitoring technology?

Improvements in electronic technology and the increasing pressure of prison costs, overcrowding and recidivism rates has made the prospect of offender monitoring much more appealing. To date, electronic monitoring has been primarily used as a way of providing the location of offenders but not much else. To some who have successfully reintegrated into the community, ankle monitors are incarceration by another name. They are expensive, unsightly, and automatically show the public that the person wearing it has been in trouble with the law. By utilizing electronic monitoring in the form of a smart phone, offenders are more easily accepted into the community and can foster confidence in their rehabilitation.

With innovations in technology, such as the TRACKphone™, supervising officers can dispense positive reinforcement and rehabilitative support while enforcing compliance. Offenders equipped with the TRACKphone™ are verified with biometric identity confirmation and are given behavioral assessments to evaluate their risk score.  Trends in their usage of the phone can be identified and provide their supervisor with valuable insight into what specific therapeutic materials would most benefit the offender. Cognitive behavioral therapy and rehabilitative support enhances the offender’s quality of life and significantly reduces their chance of committing another crime and returning to prison.

One of the largest advantages with innovative electronic monitoring is the ability to maintain necessary control of individuals in the community while providing them the opportunity to maintain family ties, employment, and self-improvement.


Public Safety
National Public Safety Telecommunicators Week takes place the week of April 14 – April 20, recognizing the dedicated men and women who are the first line of defense and comprise emergency response agencies. Bartlesville Police Department Dispatcher, Teri Roberts, is one of these people. She listens to the caller’s needs and types information into the computer system, which takes eight monitors to manage. She asks the caller questions about the type of call and their location, while maneuvering her mouse to one of the screens dedicated to the radio frequencies for 20 different agencies. Roberts quickly notifies the Fire Department and Ambulance of the address of the call and the details of the caller’s emergency. She takes pride in her work, and after completing the call she states, “It’s all in a day’s work, and I couldn’t imagine doing anything else.”

Securely located in the Bartlesville Washington County Sheriff’s Office, the dispatch center has three different shifts, operating 24 hours a day, seven days a week. There are 15 dispatchers contracted to handle all the 911 emergency calls across the entire county. Rick Silver, Special Assistant to the Chief of Police at Bartlesville Police Department, is responsible for the dispatch center. From the 1st of January to March 31st, Silver recalled that over 4,200 emergency calls and over 18,000 non-emergency calls to 911 had been answered by dispatchers. “I’ve always told everyone my whole career that being a cop was what I wanted to do. To me that was the easy thing. I would never be a dispatcher,” Silver said. “It takes a special kind of person to be able to do that job because it is very hectic sometimes. People don’t realize the volume of calls that come in there.”

Dispatchers aren’t just the first line of defense for the people calling in, but also for the officers who are handling these calls out in the field. A dispatcher must be a multi-tasker, someone who is able to gather information and provide it to the officers and responders in the field while remaining calm and professional during stressful and intense situations.

Terri Mcarty, who has been a dispatcher for 33 years, says she wouldn’t do anything else. “It’s just what we like to do – help the community, and it makes you feel good that you are able to help somebody in their time of need. We are behind the scenes, and no one really knows who you are, but it just makes you feel good to go home at the end of the day and know that you helped somebody.”

Jon Copeland, Undersheriff of Washington County believes that dispatchers are crucial to assisting local deputies. “They are the heroes behind the scenes, the unsung heroes. They are the ones taking the initial information and letting deputies, EMS, fire, and police officers know where they need to go. They gather quite a bit of information and check up on us when they are on a call.” He is so thankful for the calm and steady voice on the radio. “It’s priceless. We can’t thank our dispatchers enough.”

Jail Overcrowding

Jail overcrowding is one of the most increasingly devastating dilemmas plaguing our justice system. One Missouri county, with the assistance of a company called All Detainment Solutions, claims to have a fantastic and cost-effective fix – storing their surplus of inmates in semi-trailers in a parking lot surrounded by a wire fence. It has been one year since Greene County adopted this unconventional practice. There are currently 108 men living in the 52-foot semi-trailers, meaning that every person has space that is less than half the capacity of a ping-pong table. Greene County Sheriff, Jim Arnott, has assessed that most of the men in the trailers have been charged with a crime and are pending trial, some of them could even be innocent. Many legal experts have deemed the confined spaces in these trailers as inhumane. David Shapiro, former staff attorney for the ACLU’s National Prison Project, has deemed this temporary jail a “recipe for disaster.”

Until work is completed on their expanded jail, the situation is said to be temporary. However, the completion of the jail is still years away, with no specific date of completion. County officials have suggested that the temporary prison could be kept open even after the permanent facility has expanded. There is already a multimillion-dollar contract with Canyon County Idaho for All Detainment Solutions to build a similar jail, and most likely more to follow.

Though this temporary jail is a creative and cost-effective way to tackle the problem of overcrowding, it will not solve the problem. Overcrowding of our prisons is just an indication of a wider problem with our underfunded criminal justice system and lack of sufficient community services. Instead of investing in warehousing inmates, we should be investing in programs that allow low-risk offenders or those who can’t afford bail, to be released on community supervision, saving both space and money.